At Boost Quicker, we are committed to maintaining complete transparency and customer satisfaction across all our digital services. This Refund and Cancellation Policy outlines the exact terms, conditions, and procedures for order cancellations, service credits, and wallet deposit refunds.
1. One-Time Verification Numbers (Short-Term Access)
Our One-Time Verification numbers operate on a strict "Pay Only for Successful Delivery" basis. Customers are protected by both manual and automated refund mechanisms:
- Instant Manual Cancellation: After placing an order, if the user decides not to use the number or before any verification SMS/code is received and utilized, the user can manually cancel the order at any time directly from their dashboard for an immediate, 100% full refund to their account balance.
- 20-Minute Automatic Refund: Every one-time verification number remains active for a 20-minute window. If the number is not used or no verification SMS arrives within 20 minutes, the system automatically cancels the order and refunds 100% of the deducted amount back to the user's wallet.
- Completed Verifications: Once a verification code (SMS) has been successfully delivered to the allocated number, the service is deemed fully rendered and becomes non-refundable.
2. Virtual Rental Numbers
For customers purchasing dedicated or shared long-term Rental Numbers, we provide a flexible cancellation process if the number has not been utilized:
- Self-Service Cancellation Window: Immediately after purchasing a rental number, a dedicated Cancel / Refund button remains available on the user's dashboard for a specified grace period. Provided the number has zero activity (no incoming SMS or voice calls received), the user can click this button to cancel the rental and receive an instant full refund.
- Assisted Support Refund: In the event that the self-service refund window has expired or the Cancel button is unavailable/disabled on the dashboard, the user may contact our Customer Support team with their order details and a valid reason. If our system logs confirm that the rental number remained unused or experienced a technical issue, our team will manually process the refund.
3. Other Digital & Marketing Services
For any additional digital services, campaigns, or orders placed through our platform:
- Unfulfilled or Cancelled Orders: If an order cannot be fulfilled, encounters a system error, or is cancelled prior to execution, the full order amount is automatically credited back to the user's platform balance.
- Partial Delivery: If a service is partially delivered and cannot be completed, a pro-rata refund for the undelivered portion will be issued automatically or upon support verification.
4. Wallet Deposit Refunds & Account Deactivation
Users may fund their Boost Quicker wallet in advance to purchase services seamlessly. If a user wishes to withdraw their unused deposit back to their original payment source, the following procedure applies:
- Unused Balance Eligibility: Customers are entitled to request a refund of any unspent/unused funds remaining in their account wallet.
- How to Request a Deposit Refund: To initiate a withdrawal of unused wallet funds back to your original payment method (e.g., bank card or payment account), please contact our Customer Support team at Support@boostquicker.com with your registered username and transaction reference.
- Account Deactivation Option: Along with a full refund of the remaining wallet balance, users may also request the permanent deactivation and closure of their Boost Quicker account.
- Processing Timeframe: Approved external refunds to the original payment method are processed within 5 to 7 business days, depending on the respective payment processor or issuing bank.
Note on Chargebacks & Disputes: We encourage all users to reach out to our responsive support team first for any billing or service issues. Our automated and manual refund systems are designed to resolve refund requests swiftly without the need for formal bank disputes.
5. Contact Customer Support
If you require assistance with an order cancellation, rental refund, or wallet deposit return, please reach out to us through any of the following channels:
- Email Support: Support@boostquicker.com
- Dashboard Ticket / Live Support: Accessible directly via the Support section inside your account dashboard.